Terms & Conditions

Effective Date: 05 August 2026

Welcome to Muse & Mirror ("we",
"our", or "us"). These Terms and Conditions govern your use of our website, www.MuseandMirror.com

("the Website"), and any purchases made through it. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

About Us

Muse & Mirror is a UK-based business supplying handmade clothing and other accessories.

For enquiries, please contact us:

Email: Museandmirror@hotmail.com

Eligibility

You must be at least 18 years of age to place an order. If you are under 18, you may only use this Website with the involvement and
consent of a parent or legal guardian.

Use of the Website

You agree to:

Use the Website only for lawful purposes.
Provide accurate and complete information when placing orders.
Not interfere with the security or operation of the Website.
Not copy, reproduce, distribute or exploit any content without our prior written permission.

We reserve the right to suspend or terminate access where
these Terms are breached.

Product Information

We make every effort to ensure product descriptions, prices and photographs are accurate.

As many of our products are handmade using natural materials:

Colours, sizes, finishes and textures may vary slightly.
Images are for illustration only.
Minor variations do not constitute defects.

If you require further information before purchasing, please contact us.

Pricing

All prices are displayed in Pounds Sterling (£) and include VAT where applicable.

We reserve the right to amend prices at any time before an order is accepted.

Orders

Submitting an order constitutes an offer to purchase.

An order is only accepted when we send confirmation that it has been dispatched.

We reserve the right to refuse or cancel an order where:

Products are unavailable;
Payment cannot be authorised;
Pricing errors occur;
Fraud is suspected;
There has been a breach of these Terms.

If payment has already been taken, any cancelled order will be refunded.

Payment

Payment must be received in full before goods are dispatched.

Payments are processed securely through our authorised payment providers. We do not store your payment card details.

Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

Royal Mail or courier services;
Severe weather;
Industrial action;
Customs;
Circumstances beyond our reasonable control.

Risk in the goods passes to you upon delivery.

Ownership remains with us until payment has been received in full.

Returns and Consumer Rights

Nothing in these Terms affects your statutory rights.

If you are purchasing as a consumer, your rights are governed by the:

Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Where applicable, you may have the legal right to cancel your order within 14 days of receiving your goods.

Personalised, bespoke or made-to-order products may not be eligible for cancellation or return except where faulty or otherwise required by law.

If goods are faulty, damaged or not as described, please contact us as soon as reasonably possible so we can arrange an appropriate remedy

Intellectual Property

All Website content including:

photographs
product descriptions
logos
graphics
branding
designs
text

is owned by or licensed to Muse & Mirror and is protected by UK intellectual property laws.

No material may be copied, reproduced, distributed or used without our prior written permission.

Website Availability

We aim to keep the Website available at all times but do not guarantee uninterrupted access.

We may suspend, withdraw or modify any part of the Websitwithout notice.

Third-Party Links

Our Website may contain links to third-party websites.

These are provided for convenience only.

We are not responsible for the content, privacy practices or availability of third-party websites.

Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation, including:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018

For further information, please refer to our Privacy Policy.

Cookies

The Website uses cookies to improve functionality and user experience.

You may disable cookies through your browser settings, although doing so may affect Website functionality.

Please see our Cookie Policy for further information.

Limitation of Liability

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot legally be excluded under applicable law.

Subject to the above, we shall not be liable for:

indirect or consequential losses;
loss of profits;
loss of business;
loss of goodwill;
loss of data,

arising from the use of this Website or our products, except where liability arises under applicable consumer legislation.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our
reasonable control, including severe weather, natural disasters, pandemics,
strikes, transport disruption, power failures or government action.