Returns

Returns & Care Policy

Effective Date: 05 August 2026

Thank you for purchasing from Muse & Mirror.

Each of our pieces is carefully handmade with attention to detail. As many of our garments feature handcrafted finishes, embellishments and delicate materials, slight variations are part of what makes every item unique.

To help keep your purchase looking its best, please follow the care instructions below.

Returns & Exchanges

We hope you love your order, but if something isn't quite right, we're here to help.

Made-to-Order & Personalised Items

As many of our pieces are handmade or made to order, we are unable to accept returns or offer refunds on personalised or bespoke items unless they are faulty, damaged or not as described.

This does not affect your statutory rights.

Standard Items

If you wish to return a standard (non-bespoke) item, please contact us within 14 days of receiving your order.

Returned items must be:

Unworn
Unwashed
In their original condition
Free from perfumes, makeup or other marks
Returned with any original tags where possible

Once your return has been inspected and approved, we may offer an exchange, store credit or refund, depending on your legal rights and the circumstances of the return.

Sale Items

Sale or clearance items are not eligible for exchange or refund unless they are faulty or not as described.

Faulty or Damaged Items

We carefully inspect every order before it leaves us.

If your item arrives damaged, faulty or incorrect, please email us as soon as possible with:

Your order number
A description of the issue
Clear photographs showing the fault

We will review your claim promptly and arrange an appropriate remedy, which may include a repair, replacement or refund in accordance with your statutory rights.

Return Postage

Unless an item is faulty or we have made an error with your order:

Original delivery charges are non-refundable.
Customers are responsible for the cost of returning items to us.
We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Processing Returns

Please allow up to 14 days from the date we receive your return for it to be inspected and processed.

Where store credit is issued, it will be sent by email and will remain valid for 12 months from the date of issue.

Caring for Your Muse & Mirror Piece

Our garments are handmade and deserve a little extra care to help them last.

Embellished or Handmade Clothing

Hand wash in cold water using a small amount of gentle detergent, or dry clean where appropriate.
Do not tumble dry.
Lay flat or line dry naturally.
Avoid wringing or twisting embellished areas.
Store carefully to protect delicate trims and decorative details.

Everyday Clothing

Wash at 30°C on a gentle cycle or hand wash where possible.
Line dry.
Cool iron on the reverse if required.
Do not bleach.

Please note that decorative embellishments, trims and hand-finished details are delicate by nature. Normal wear over time may naturally affect these features, and we recommend handling your garments with care.