Privacy Policy

Effective Date: 05 August 2026

Privacy Policy

Muse & Mirror ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products or otherwise interact with us.

By using our website, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

Who We Are

Muse & Mirror is a UK-based online retailer specialising in handmade clothing and accessories.

For any questions regarding this Privacy Policy, please contact:

Email: Museandmirror@hotmail.com

Website: www.MuseandMirror.com

Information We Collect

We may collect the following types of personal information:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number (where provided)
  • Order and purchase history
  • Communications you send to us
  • Information submitted through contact forms
  • Technical information such as IP address, browser type, device information and website usage
  • Cookie information (see our Cookie Policy)

We do not store your payment card details. Payments are processed securely by our authorised payment providers.

How We Collect Your Information

We collect information when you:

  • Place an order
  • Contact us by email or through our website
  • Subscribe to marketing communications (where applicable)
  • Browse our website
  • Accept cookies through your browser or cookie settings

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver products to you
  • Process payments
  • Respond to enquiries
  • Provide customer support
  • Manage returns and refunds
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send marketing communications where you have consented or where permitted by law

Lawful Basis for Processing

Under the UK GDPR, we process your personal information on one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests
  • Your consent (for example, for marketing emails where required)

Where processing is based on consent, you may withdraw your consent at any time.

Sharing Your Information

We only share your information where necessary.

This may include:

  • Payment service providers
  • Delivery and courier companies
  • Website hosting providers
  • IT service providers
  • Professional advisers
  • Law enforcement or regulatory authorities where required by law

We do not sell your personal information to third parties.

International Transfers

Where any of our service providers process information outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your order
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under the UK GDPR, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request transfer of your information to another provider (where applicable)
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Marketing Communications

If you choose to receive marketing emails from us, you may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails; or
  • Contacting us directly.

We will not send marketing communications where you have opted out.

Cookies

Our website uses cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Improve your shopping experience

You can manage or disable cookies through your browser settings.

Please see our separate Cookie Policy for further information.

Children's Privacy

Our website is intended for individuals aged 18 and over.

We do not knowingly collect personal information from children without appropriate parental consent.

If we become aware that we have collected personal information from a child inappropriately, we will delete it as soon as reasonably practicable.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Muse & Mirror

Email: Museandmirror@hotmail.com

Website: www.MuseandMirror.com

Complaints

If you are unhappy with how we handle your personal information, we would appreciate the opportunity to address your concerns first.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Information about making a complaint can be found on the ICO website at www.ico.org.uk.